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Cancellation of Order

1. Right to Cancel an Order
You have a right to cancel an order within 14 days without explanation of reasons.

2. Term of Order Cancellation
The term of order cancellation is 14 days starting from the moment when you or third-party designee, who is not a carrier, have come into possession of the commodity.
Sending a message about realization of a cancellation right before expiry of the cancellation term is sufficient to observe the cancellation term.

3. Process of Order Cancellation
In order to realize your right of order cancellation you should  inform Ola.Market via submitting a clear claim (for example, sending a letter by mail, fax or e-mail) about your decision to cancel the order.
You may send the claim to e-mail We shall immediately send you the confirmation of receiving your claim by e-mail.

4. Addressee
The claim of order cancellation and commodity to be returned shall be sent to:

5. Consequences of Order Cancellation
If you cancel your order, we shall forward all your payment back immediately, but not later than 14 days starting from the moment of receiving your claim of order cancellation. Chargeback shall be made using the same methods of payment which you were used by during the first procedure, unless other terms were stipulated. In view of this return of payment no amends will be applied will apply. We may reject the return of payment until the commodity is returned or until you provide a documented proof of commodity dispatch, whichever is earlier.
You must send or pass the commodity to Ola.Market immediately, but not later than 14 days starting from the moment of notification about the decision to cancel the order. The term is considered to be observed if you send the commodity before the expiry of 14 days.
You shall bear direct expenses for the return of commodity.
You shall compensate for the depreciation of commodity only if such depreciation is associated with handling of such commodity which is beyond the scope of verification of quality, properties, and operating principle of the commodity. “Verification of quality, properties, and principle of operation of commodity” shall mean testing of the corresponding commodity as it is possible and accepted in the ordinary shop.

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